FAQ
FAQ
Embedded Files
Below we will try to answer the most common questions
The number of users exceeded.
The number of users exceeded.
If you get this message and you don´t want to buy more licenses and instead want to re use one of the other users license (from a user that is not using boards any more) then do like this.
Open SC Application User List
Here you see all users that uses a license
If you like to remove a user to give an other user Boards access, then edit the user you like to removeClick Edit on the user you like to remove
Next user who logs in with a role that uses boards will be granted access to boards and added in this list.
License Issue - SSS_INVALID_SEARCH_OPERATOR
License Issue - SSS_INVALID_SEARCH_OPERATOR
{"type":"error.SuiteScriptError","name":"SSS_INVALID_SRCH_OPERATOR","message":"An nlobjSearchFilter contains an invalid operator, or is not in proper syntax: custrecord_scsu_entity.","id":"","stack":["create(N/searchPaging)","searchRecord(/SuiteBundles/Bundle 370971/sc_searchex.js:437)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1187)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1561)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:773)","UpdateLicenseExist(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:57)","onGet(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:103)","onRequest(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:122)"],"cause":{"type":"internal error","code":"SSS_INVALID_SRCH_OPERATOR","details":"An nlobjSearchFilter contains an invalid operator, or is not in proper syntax: custrecord_scsu_entity.","userEvent":null,"stackTrace":["create(N/searchPaging)","searchRecord(/SuiteBundles/Bundle 370971/sc_searchex.js:437)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1187)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1561)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:773)","UpdateLicenseExist(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:57)","onGet(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:103)","onRequest(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:122)"],"notifyOff":false},"notifyOff":false,"userFacing":false}
If you buy additonal user licenses and the new license added by SuiteCorner doesn´t get available. Look in the script sc_license for the error above. This issue occures because one of the employees that is referred to in the field custrecord_scsu_entity has been inactivated.
To solve the problem remove the inactivated employee from custrecord_scsu_entity.
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