FAQ
Below we will try to answer the most common questions
The number of users exceeded.
If you get this message and you don´t want to buy more licenses and instead want to re use one of the other users license (from a user that is not using boards any more) then do like this.
Open SC Application User List
Here you see all users that uses a license
If you like to remove a user to give an other user Boards access, then edit the user you like to removeClick Edit on the user you like to remove
Next user who logs in with a role that uses boards will be granted access to boards and added in this list.
License Issue - SSS_INVALID_SEARCH_OPERATOR
{"type":"error.SuiteScriptError","name":"SSS_INVALID_SRCH_OPERATOR","message":"An nlobjSearchFilter contains an invalid operator, or is not in proper syntax: custrecord_scsu_entity.","id":"","stack":["create(N/searchPaging)","searchRecord(/SuiteBundles/Bundle 370971/sc_searchex.js:437)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1187)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1561)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:773)","UpdateLicenseExist(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:57)","onGet(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:103)","onRequest(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:122)"],"cause":{"type":"internal error","code":"SSS_INVALID_SRCH_OPERATOR","details":"An nlobjSearchFilter contains an invalid operator, or is not in proper syntax: custrecord_scsu_entity.","userEvent":null,"stackTrace":["create(N/searchPaging)","searchRecord(/SuiteBundles/Bundle 370971/sc_searchex.js:437)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1187)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:1561)","<anonymous>(/SuiteBundles/Bundle 370971/sc_license_lib.js:773)","UpdateLicenseExist(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:57)","onGet(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:103)","onRequest(/SuiteBundles/Bundle 370971/sc_licenses_sl.js:122)"],"notifyOff":false},"notifyOff":false,"userFacing":false}
If you buy additonal user licenses and the new license added by SuiteCorner doesn´t get available. Look in the script sc_license for the error above. This issue occures because one of the employees that is referred to in the field custrecord_scsu_entity has been inactivated.
To solve the problem remove the inactivated employee from custrecord_scsu_entity.